How to Refund a Customer

To issue a refund to your customer, log in to your backend.

1. On the left bar, click “Bookings”. 
   

1. Select the booking that you need to issue a refund to.

1. On the Summary section, click on Refund button.

1. A Refund Payment pop-up will appear.
   
2. Full Refund - will issue a refund for the full amount of service.
   
3. Partial Refund - will refund a partial amount. Please enter the amount of refund.
   
4. Refund Reason - choose from the drop down the reason why you are issuing a refund (duplicate, fraudulent, requested by customer or other).
   
5. Refund Note - your notes about the refund. 
   
6. Click Refund button to process the refund.
   

How would I know if the refund has been processed?

1. On the Summary section, a Refund line item is now added.
   

1. Or go to Payment History section.

If you have issues or are unsure on how to refund your customers, reach out to us, and we will help you.

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